VERY POOR CUSTOMER SERVICE

I placed an order online on the 22nd November 2018 but up until now I haven't received delivery of my goods purchased. This is after an sms on the 27th stating that my order is out for delivery and I will receive it by 5pm on the day. I was even called by customer service to check my delivery address as the courier said they have the wrong address but the woollies agent confirmed that the address was correct. This is really pathetic service. I want my goods delivered with a full refund!