Very poor customer service

Woolworths should change it's name to Worthless. I recently app**** for a credit card at the Centurion Mall branch and everything was going smoothly, until I had to collect my card. There was a system error and they called the IT department who advised that it will take 7 to 10 days to fix. The error was only appearing on my application. The manager, Thabo, was totally *********** and kept asking the consultant what she can do to resolve the problem. Is solving problems not part of his job description? He also kept telling me that he is no expert and does not know how the process works. Again I ask, is it not part of his job description to know all his departments and their processes? He did not even know his own consultant's name and had to look at her name badge, even though she has been working there for more than a year. That is very, very poor management. All I heard was "can't, can't, can't" from everyone at Woolworths. This is not the Woolworths I grew up with, who in the past could always claim superior service and products. They have become just another average chain with below average customer service. Like I said 'Worthless'!!!