Very poor custer service

I am a very very unhappy and angry client of Woolworths. I have a storecard with them and I spend a lot on it on a monthly basis. On 20 July I paid a said amount on the card at a Woolies store. That very same day, a few hours after the payment, my card was cloned and used to perform 4 rather huge transactions on it. My card was then blocked and my limit exceeded. I phoned WWFS to find out what I should do. I was advised to fill in a ***** dispute form in store. So I did that. On 11 August I noticed that 3 of the 4 amounts were credited back to my account but one is still outstanding. I phoned again and was assured that it would be sorted. Up to date (more than a month now) it has not been sorted and I am still waiting. Numerous emails to WWFS (Woolworths financial services) are just being ignored. I am also still waiting (after a month) for my new card to be sent to the store closest to me. Woolworths your customer service is the worst ever!!!! I am definitely rethinking my account with you guys. Super disgusted!!!!