Very Pathetic

I am not happy at all with the service I have received. I haven't received statements from Woolworths over the past year and a half and i have been making payments every month without knowing my monthly instalments. I have been a loyal customer but yet you hand men over to MBD for what? .... How much is my balance now I have to pay double to MBD and you. What does this mean now. I want you to tell me about my account protection plan. I went to the store to try claim but they refused to help me and accept my letter.