Very late incomplete and wrong delivery

I have made two online purchases with Woolworths over the last month. On the first order one of the formal shirts that I had ordered looked completely different to what was displayed on their online store. I had to go into a Woolworths store to exchange it and had to pay an additional R 220.00 for the shirt as per the website.

One the second order the delivery was due on Wednesday as per the selection I had to make during the check out process. By the following Sunday (4 days later) I received an e-mail from Sydlean Michealson indicating there is a delay in the delivery. I responded, but did not get any reply. When the order got delivered eventually (a week late) it was incomplete and one of the items again were incorrectly delivered. Again we had to to go to a store to exchange it for the correct item.

I have been a customer of Woolworths for many years, however their service has really deteriorated over the last year!