Very frustrated pensioner

A month ago I app**** for a woolworths credit card I got an sms to say it was declined I then forgot about the application till I was called by someone from cape Town telling me I now do qualify and which branch was the closest to me to collect my card they then referred me to maponya mall when I got there to collect my card I was given so many excuses that the card machin. I was always told I should come back or that someone would call me I went to woolworths about 4 times just to be sent back everytime I got they always had excuses. I then was told someone closed my application and everything needs to be done from scratch. My thing is now why after so long and making me run around for so long after giving my bank details giving me the card then taking it back to me it just seems very weird seems like I'm getting ****med because I was told it's declined but I'm still getting sms to say it's approved what is happening are u guys busy with ****s. Please stop wasting my time this is very unprofessional