Very dissapointed

The woolies online standard delivery for food is not up to standard! My items reached my house melted and far from frozen. I placed my delivery at 11. The driver collected my items just after 2. I received my items 6:15pm. Ive phoned numerous times to find out where my delivery was before they delivered. Ive emailed numerous times with photos attached and my order number. No communication received. Disgusted to say the least.