Very dismayed Accounts and Customer Services

A world of difference, one of my ultimate stores especially because I support The create a better future for children and so many other resourceful initiatives that the Brand itself stands for. Unfortunately due to an online application after their bulk sms sent saying open a Woolworths store account, get R 1000.00 vouchers, I thought its a week before Fathers Day, it would help me in one way before pay day weekend. So heres my experience, one of their consultants contacted me telephonically, completed the entire process, low and behold, I received 4 emails thereafter requesting, confirmation of income, confirmation of a bank statement but the ultimate has to have been " Are you a South African citizen"?? In all of my 41 years of being South African, I am beyond dismayed. My sms sent me to the nearest Woolworths store, the New accounts redirect me to their GATEWAY store, (as this store doesnt do any new accounts) Here they say you need to contact their head office to approve with a bank statement already provided, except they cannot accept it as it shows MAY? ( We are in June) I will NEVER resort to opening an account at Woolorts for all the misleading information not only telephonically, as it makes a customer feel that they need to present their entire lives thesis with full disclosure on every last detail. I will still remain a very loyal customer just not interested in the least in making any store card applications, as their service was definitely not one on a level that we have been accustomed to. Should another retailer present a Woolworths store in South Africa, you may just be surprised as I am certain, you will definitely get a run for their customers that they have held for I dont even know how many decades. VERY DISSAPOINTED IN YOUR ACCOUNTS, CLIENT SERVICES AND STORE EXPERIENCE WITH THE ABOVE.