Very disgusting Service.

I opened new account with woolies on 6th Aug, been using virtual card while awaiting my physical card to be delivered, that was only once purchase.

Apparently the virtual card could not show anymore from my App!! I called Customer service week before the day I know I could use the card, the guy advised I call when I get to the store on the day I wanna use my account fine! The day comes.

I call 1st thing in the Morning and the lady tells me they still offline and that I should go in-store il be assisted with the temporary card. I get there I get assisted by Mpho who calls Customer service then gets to tell me they telling her I should wait for the card that's posted to me!!

I tell her that can not be as I was told whilst I was home that the issue will be resolved! Guess what the lady left me by the table like I was NOTHING!!! I asked her to call them so I can speak for myself haiboooo it was like I was speaking alone, took my phone and made the call!!only to find Gabriel who real assisted me in a very professional manner I appreciate the service he offered me!! As for Mpho she must be Removed for the department she's put!!!! I was disgusted.

Regards Angry Customer. Zanele