Very disappointing service - online shopping

I live in the U.K. and place an online order for family in South Africa for Christmas. Firstly Woolworths split the order into two delivery slots, one being food and the other household, but still charged me for two delivery fees. I booked a slot on Thursday 10 December and was then also allocated the 2nd delivery on 17th December. The first delivery arrived on the due date, but the 2nd one was delivered late. The recipient stayed home all day to receive the parcel which did not arrive until the next day. There was no communication from Woolworths to either myself or the recipient to say it wasn’t being delivered on time, no apology for the error and now I responses from my emails. I have always trusted Woolworths to deliver on service and have used them for many years to send gifts to my family. This is the 2nd time it has happened and I now feel that I cannot trust that I’ll get the service that I’m paying for, so will have to look/ shop elsewhere.