Very disappointing Service from Woolworths

On the 5th June 2021 I made payment using EFT . Recently I started receiving calls from Woolworths financial department that I did not make payment and I tried to explain that I made payment and that I even paid more than as advised on my statement . I was then advised to email proof of Payment which I gladly did . This was last last week already and till today I haven't received any feedback from Woolworths . I understand that they might be doing their audits as a company to find out where is the money hanging . My question is why am I being harassed everyday by Woolworths asking me when I am going to pay my account . How about you first fixed my account before pointing out fingers .

I have never skipped payment in all the years I have being with you and today this is the service am receiving from you . Right now my ITC is being flagged as a bad payer because of your incompetence . Where is the sense of urgency here This query has being on going for a week now and we heading for a second week . All you do is harass me with calls that I must pay . Or is it one of those strategies in making more money out of me , did you maybe think I will just pay without asking questions .

Never expected this type of service from you woolies you were always my number 1. In a sense that I do my groceries at your outlets every month and this is the reward I get from being a loyal customer from you . Very disappointed shame .