Very disappointing service from Woolworths

I have been struggling with Woolworths for more than a week now and am still being sent from pillar to post with no solution.

I overpaid my account by R300 before the card was deactivated / closed. I then tried to use it at the Woolworths store on 2 occasions where I was advised that this amount must be claimed to be refunded into my bank account which is why I sent Woolworths my request and proof of banking details. To date I am still being sent from one e-mail address to another and none of the Woolworths team members contacted to date are able to assist me with my refund request.