AK
Anne-Marie Kriek

1 reviews | Active since Feb 2014

21 Mar 2024, 10:33

Very disappointing service from Online store

I used Woolworths' online store to purchase six jeans and paid R499 per jean. However. when the items arrived, two of the jeans were priced / had tags reflecting R459 instead whilst 2 others were priced at R399. I followed up with their Customer service on the discrepancy and was told to send photos of the price tags, which I did. I then only got a message back saying: "We unfortunately cannot refund the difference as online and in-store policies differ" and siting their policy as further excuse!! I found this very disappointing and quite dishonest - There SHOULD not be a difference between online and in store prices or it should be clearly indicated that it is the case!!!

Lesson learned: Don’t trust WW online and I will definitely warn others against using their online store!! I think it is very unfair and dishonest (notwithstanding Woolworths trying to hide behind their policy)!!

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