Very disappointing service

Traumatizing experience ever. I booked the car rental online with Woodford king shaka via booking.com on *** for my birthday tour which I didn't get. I was supposed to collect my car at 15:00 which didn't happen. The consultant has been telling me that my credit card is reporting ***** on their system which denied me to get through with my rental which I still didn't understand how todate. She then told me to call Absa as it's their card.I was then called Absa as advised though it was woolworths credit and I was on line with different departments within Absa ***** department where they confirmed all to be clear as no ***** was showing.The ***** consultant asked to give a phone to consultant so they clears the matter but the lady wasn't interested as she kept on saying the transaction is unsuccessful due to *****ulent. I have suggested we use speed point transaction just so to authorize the deposit payment through pin code and she refused to say is not allowed which I still didn't understand As it was done before since it wasn't my 1st rental with them. I decided to go to woolworths store inside the airport where I bought little things just to see if indeed my credit card had problem and the transaction went through without any hassle. I went back to the rental at about 17:15 of been on phone calls to get the record for the reference.Guess what happened,the very same consultant decided to run transaction again,as when I was waiting for the OTP for authorization on my phone,she told me is successful. I got very confused and concerned as How did the transaction went through As I was never received any OTP and She said She bypassed it.... This raised lot of questions in me as how did the lady made me suffer for almost 3 hours and decided to bypass my credit at the end at my presence And without my knowledge....I decided to not go through with it and she then closed the rental then I left immediately. It was already dark outside and I couldn't go through with anything that was planned for the day. And I suspect this lady was doing something wrong that caused that credit card error all along and she realized that later while I was on nonstop phone calls with Absa. I was supposed to be at Wildcoast for 3 nights hiking adventures but everything fell apart. Even lost my phone on my way to booked accommodation. I paid for 4 days car rental that I didn't get. I am really not going to stop allows this people to ride me as they please. I need my money and Iam going to get it.