Very Disappointing Customer Service - Still Waiting for Missing Items a Week Later

I am so disappointed with the service I have received from Woolworths Online. I made a homeware order that was meant to arrive between 21 and 23 December 2021. The order arrived on 21 December and half of it was missing. I immediately contacted the call centre and was told that the issue would be escalated and that I would be contacted with feedback.

I was not contacted with any feedback and late on Wednesday afternoon I called again where my issue was apparently escalated further. Thursday was the last day for my order to arrive and I expected that the missing items would be delivered by the end of the working day. This did not happen. On Friday, I contacted the call center again and was told that it seems to be an issue in the warehouse.

I am superlatively disappointed by the lack of customer service that I have received from Woolworths Online. Items that I have paid for have not been delivered within the timeframe promised and it has now been a week since I raised this issue with no feedback. I understand that mistakes happen, but it seems that the bare minimum has been done to rectify this issue. Moreover, I never received any feedback from any of the service representatives that I spoke to.