Very Disappointed Long-Time Customer – No Support or Understanding from Woolworths

I’m extremely disappointed with Woolworths’ attitude towards loyal customers going through genuine financial hardship. I have been a long-standing client with both a Woolworths Credit Card and Store Card, and during this difficult financial period, I reached out hoping for some understanding or a settlement discount.

To my surprise, Woolworths refused to offer any form of settlement assistance or flexibility — not even a small gesture to acknowledge my years of loyalty. It’s disheartening to see that a company that prides itself on customer care can be so rigid and unsympathetic when their customers need them most.

The rather I default so that they can sell the accounts for less to the attorneys...makes no sense!

I expected a more humane approach, especially given the challenging economic times so many South Africans are facing. Sadly, this experience has made me completely rethink my relationship with Woolworths.

Loyalty clearly means nothing to them anymore and hence you have a very low NPS score here.

Please redeem yourselves.