Very Disappointed Customer

Dear Woolworths

My fiance and I are incredibly loyal customers and see Woolies as our go to store for everything as we always receive exceptional quality goods and fantastic customer service. Not only in your food departments but across clothing, kitchen and home ware.

With this in mind, I placed an order online for my fiance's favorite white V neck, country road t-shirts to be delivered on the 14th of December, to my office, as part of his Christmas present. I payed the extra delivery fee to ensure I would receive the delivery before my office closed for the festive season on the 14th. I received a message to say it was en route, and then later that day I received another message to say that they failed to deliver. Knowing that it was a Friday, I waited until Monday to phone and advise that they would need to deliver to another address as my office was now closed. The person on the phone assured that they would deliver within that week. IT WASN'T DELIVERED.

Knowing that much wouldn't be done over Christmas, I waited until I returned to work on Monday the 7th of January, to phone - again! The lady I spoke to apologized and assured me that I would receive delivery on that same day. IT WASN'T DELIVERED!

I then sent an email to ********** explaining the situation and asked when I can expect delivery. I didn't even receive a response! Yesterday I phoned AGAIN and yet again I was promised that you would delivery before 5pm. IT WASN'T DELIVERED!!!

Yesterday I phoned and asked for a refund. I spoke to a man who simply didn't care and said he would forward my request to the refund department. And guess what? I HAVEN'T RECEIVED THE REFUND!

So thanks Woolies - for wasting my time and basically *****ing my money!

Regards Very Disappointed Customer