VERY BAD SERVICE N1 CITY CAPE TOWN

Good day I was at Your N1 City Store today at around 11:25 , at which once again certain customers are receiving special preference when it comes to standing in lines, once again today after standing in a long line a lady was allowed to jump the line and pay for her stuff as I was unpacking my stuff , I find this very unfair to people follow procedures and stand in the line. (Teller 1, MICHE), I have reported this to a manager before and they alway have some excuse.