Very Bad service from Woolworths

In February 2020 I paid off my Moms Woolworths account with Brooks & Luyt Attorneys as it was handed over to them. The reason why my Mom got behind with her payments( by the way she is 85) was because she had two strokes. It took months before she could walk again, her speech was affected , she is almost totally deaf and she cannot walk on her own. When the attorneys tried to contact her she could not understand them, couldn't hear what they were trying to say to her. They phoned again one day when I was with her and I took the call and made an arrangement to pay off her debt. Brooks & Luyt took their time to pay money over to Woolworths as lock down happened in March. I got a settlement letter from Woolworths legal department 30 June 2020 stating that my Moms account is paid off, the balance is zero and account is closed.

In March this year my Mom started getting calls from Brooks & Luyt attorneys regarding her Woolworths account that is outstanding and that has been handed over to them.

What I would love to know is what on earth is going on in Woolworths legal department? Where do they get their staff from because obviously they are not trained at doing that type of work? How can you hand over an account with a zero balance, that is closed? I think whoever is responsible for this should be fired, they should not be working there at all. This is a case of someone that did not do their work properly, my Moms details and account wasn't updated and deleted from the system. Now she gets threatening call from the attorneys, which upsets her so, what happens if she gets another stroke? This according to the doctor would end her!!!!!!!!!!!!!!!!! This is what happens if y