Very bad service at Woolworths

I purchase an item on Friday morning online and got 3 options to choose from for delivery. I then chose express option. I ordered a dress that I was going to wear on Saturday mother's day event. I phoned customer service Friday, Saturday and Sunday and until today I did not receive the item. I spoke to an Agent name Sphokazi and she advised me that the courier guy maybe had too many orders and couldn't make it on Saturday. I am now told the order went back to the wear house. My mother's day weekend was ruined by Woolworths I am sooo angry. Yesterday I went to tygervalley mall to do some shopping I had to spend 3 hours waiting for my card to be rectified. Very disappointing service at Woolworths this weekend.