Very bad service

<p>I will like to lodge a complaint against Woolworths for their bad service, on the 10/03/2017 I called Woolworths request to make arrangement, the consultant I spoke to was very helpful, she agreed that we make arrangement for 3 months. starting from March - May of R1500. she also advices that I call in May to extend the arrangement as their system allowed them to make arrangement for 3 months only. shockingly on the 22/03/2017 I was called by third party company MBDCS telling me that my account was hanged over, I failed to understand why will I be handed over when I have active arrangement with Woolworths. agent told me that my arrangement has been cancel hence I need to make arrangement with them, when I requested that she send me arrangement cancellation letter she became rude and told me I must pay my account, which I failed to understand since I did not forfeit on my current arrangement . on the 30/03/2017 I then called Woolworths call centre seeking for clarity. the first agent I spoke to was very rude she told me that am under debt review she is unable to assist when I was seeking clarity she transferred me to another department, when I spoke to the agent on that department she told me that she does not understand why I was transferred to them due to the fact that I was at the correct department I then requested to speak to the team leader, she then requested for conference call connecting us to collection department where we spoke to Andisa who then navigated the system and was able to pick up that I do have arrangement in place with them. I have requested that I be provided feedback on what is happening in my account and she promised that her team leader will give me a call. to date I have not received a call back. currently I have been receiving sms from MBDCS telling me that I need to pay the amount of R49.95. I don't understand if my arrangement has been reduced from R1500 to R49.95. as I have not received feedback from Woolworths</p>