Very bad service

Most annoying service ever!!!!I placed an order with woolies dash this morning and due to their internal errors the order was abandoned. Called the head office, centurion Jean crossing and still no service. The manager Maureen and Jean tried to assist and for some reason no help from woolies dash. Had the same issue of the 26th Nov and the consultant that updated my details made an error, now it’s seen as my error and they don’t want to re- deliver and for some reason someone already requested a refund that will take two weeks to pay in my account . Why should I wait for 2 weeks for the refund when you failed to deliver the awesome service ???? Please refund my money asap. Very disappointed!!!!!