********* & very bad customer services.

I settled my personal loan with Woolworths on 16 March 2026. Requested them to close my account on 17 March 2026. Received confirmation from Woolworths on 19 March 2026 that account has R0 balance and closed.

To my surprise I noted some charges on the “closed account” which has now affected my credit record very badly. I tried to resolve this matter with them since June 2026. Each time a promise to return my call and give me an outcome but no one ever returns and the matter remains unresolved.

I have now a default alert on my credit profile and they withheld my cash back because of this account that’s in arrears.

I have a paid up letter from Woolworths. People, please be warned. This Woolworths may talk about customer service but don’t have a clue what it means. Do not make use of their products. I am frustrated and don’t ever want to buy something from them.