Very bad customer service - Woolworths Retail

I would actually not even like to rate the service from Woolworths, I have had an account with them for more than 20 years but in the last few months the accounts department/ customer care have not even tried to sort my account out after many emails I then reluctantly requested the account be closed as I am tired of the emails - immediately I received an email stating my account was closed - I am VERY disappointed with response that they would not help sort out the account but were very quick to close the account - I think this is disgraceful and very unprofessional