very bad customer service

i app**** for a credit card with you and received an sms saying i should call a number *** to finalise my application.so today i went to sandton city Woolworth's to be assisted with the application to my surprise i was told i should have brought the proof of residents, id and proof of income.i advised that i was not advised to bring those luckily i had my id and proof of residence.the consultant advise that better we call as i was advised on the sms.when we call that number spoke with the 1st agent and was put on hold for 15 min, then eventually spoke with a agent by the name of nomandla who was very rude, unprofessional and who kept arguing with me on the phone, i then asked to speak with a supervisor she put me on hold for another more that 10min waiting for the supervisor to come to the phone i then left the store since i had to rush to a meeting and left the store consultant to hold on the line and ask for the supervisor name.<br> I'm not happy to receive such service from Woolworth's,i had my account for more that 5 years now and i wont tolerate to be treated like this and have to go up and down for the credit card to be approved or not.for this Ill like to cancel account