VERY BAD APP

I download the woolies dash app and my first order was a nightmare. Ordered wines for my guest at lunch time today . It was scheduled to arrive between 2-3pm and its now 6.45 and no joy . No one responds on the app itself and I called the call center number 4 times and still sitting on the phone as i write this. No flippin response. What is up with woolworths service? This is so frustrating and i am definitely deleting the app. Please dont; waste your time