Very bad and disappointing service

I placed an online order (#***) on 12/12/2023, to be delivered on 13/12/2023. I normally don't do substitutes as that is not the item I actually want. However, in this case, Woolworths just replaced the one item in my order without even asking me and to make it even worse - the replacement item was not nearly in line with the original item ordered. I contacted Woolworths about this on 13/12/2023 and, to date, has received NO response!!! Very bad and disappointing service.