Very annoyed with Woolworths online refunds

So I placed an online order number *** with Woolworths online and the order was confirmed and the status mentioned that it was released for delivery. As I wait for delivery the store manager called me and say they don’t deliver to my address and money has already been deducted from my bank account. He then said I can either collect or they refund and I opted for a refund so I can use the money to buy elsewhere. They said the refund takes 3-5 days to be processed. I sent an email again to their online email address *** but received no response. I had to spend money in calling them to ask what’s happening with the refund and the consultant said it now takes 7-14 day. I’m really worried if I will actually receive my money. It’s enough that they inconvenienced me with accepting my order yet they don’t deliver in my area and now they are inconveniencing me with my money??