Verbal Abuse and bad customer service

Awful experience this afternoon at Woolworths Umlazi Megacity branch

Wanted to lay bye and information given when making payment by card is that it's not permitted ask was assisted by Anele, she gives me two options to either give cash payment or come back tomorrow i let her know i would not be abke to come back tomorrow i let her know i will be back in a few minutes i come back in 5/10 minutes after using a nearby atm, i come back its almost closing time in 15 minutes I make my way to the tills again the next cashier says no we don't do laybye's after 15h30,I'm puzzled now, this isn't the information i was given a few minutes ago, otherwise i would not have ran to a atm, says well thats that, i spot the previous cashier that assisted me Anelei ask her did you not say i should give you cash or come back tomorrow? I ask to be assisted as I'm already here she REFUSED said i will no longer be able to assist you , they try by all means to get me to leave by being disgustingly rude, i then am left with an option to request to their manager, as time is going. I'm told the manager has already left for the day, they call another lady by the name of NTOMBI (that's the name ) who from a distance starts shouting say "kade kodwa ufikile sis? " meaning I was there earlier and only now I'm requesting the laybye, i let her know the store has not closed yet amd that she should refrain shouting as she walks towards me, especially because i have not voiced out to her why i had requested management She THROWS the laybye forms to me and tells one of them to assist me i proceed to feel it in as I'm desperate at this moment and the male cashier Simlindile keeps Screaming I.D please 3 times from the till, i ignore as i couldn't understand why everyone is shouting, a person taps me on the shoulder and lets me know he is actually speaking to me, i advised the cashier why shout without even giving clear indication your speaking to me, fine he gets the I.D book and Simlindile Yengwa starts ranting and speaking to his colleagues that he is so happy today is his last day there by Umlazi Megacity branch, all because he didn't want to assist me I ask to pay paymore than 10% he refuses to take the money,claims thats added work as he would now have to do some top up which he feels it is added work for him I ask if i can only pay at this branch or any woolies he ignores they all ignore me, withholding information as obviously i would hate to come back there again, the procees to take the clothes i have laybye'd amd throw to some basket and say they will attend to it tomorrow, quite frankly i would not be surprised if when i come collect the clothes and they can't find them Through out all this frantic time, i forget my Mother's Rewards card, which I'm scared to go collect, why would they assist me tomorrow if they didn't want to assist me in the first place

I understand everyone after a long day at work is eager to go home, i understand also that they work extremely long hours and eveyday however a little courtesy would have gone a long way om their end, had they spoke less and proceeded to do what hey had to do, I'm pretty sure they would have been able to get "rid" of me quicker, as they initially wanted You Customer services sucks, they need further training if i genuinely was in the wrong they lacked compassion and were not able to educate me om the processes regarding this I work at a call center and i am aware of how first point of contact with customers reflect on a business, i was humiliated and verbally abused by your workers. They don't have to work with customers if they feel we below they're pay grade.