utterly dissapointed

I had such a bad experience Today which left me upset and really dissapointed. I had got a bag last year November as a birthday present my mother had purchased a dress using her card and unfortunately it didn't fit when I took it back I was told I can take items that would be in the cash value of the dress I took a creame bag which cost R500 I didn't use that bag from that time until I decided to use it last month in such a small amount of time the bag handles started getting damaged it was very shocking at this stage because I was scared I had lost the slip since I had gotten the bag last year a Lady that I had met at a salon where I do my hair asked where I had bought the bag I told her then because she had worked ta woolworths she told me I must take it back I told her they weren't going to assist because I don't have the slip anymore she had then advised me to go to the nearest woolworths. When I went today I got the worst service ever as I know the companies policy but the way I was treated was absolutely disgusting obviously I wouldn't have kept the slip from last year as I am a loyal customer and have never had any complaints in regards to woolworths products. So upset