Utterly Disgusted.

On the 17 December I visited Woolworths Westgate to report a faulty phone(Nokia 5) which was bought in October 2017, therefore the phone was just over 2 months. I was assisted by Sthembile who by far the most rudest and has no regards for customers at all, during our interaction she did not even explain what she was doing until I asked what was happening. She proceeded to go and make copies and left us at her counter wondering what was happening. when she came back she was busy talking to her other colleagues. Upon asking her questions regarding the time it will take for the device to be repaired she eluded that when we purchased the device the consultant that assisted us was supposed to explain. Further to that I requested that she provide me with details of when the device will be booked in and contact details of MTN. She said" she will book in the device on Monday the 18 December 2017".

On the 21 December 2017 I curiously called MTN to find out the status of the device and was informed by numerous call center agents that the device was not booked in and should contact the store that booked in the device and request for the collection number.

I went to Westgate and was again assisted by Sthembile, I was very polite to her and requested the collection number to which she provided after scrambling in her file for 15 minutes, given that the booking was done on Monday. This raised a suspicion on my side, however when I called MTN I was informed that the collection number provided was for another device that was booked in earlier this year.

I phoned the store requested to speak to a manager, I was then transferred to Melanie who said she would investigate the matter. Hardly 10 minutes after the call Sthembile called and gave me a new collection number and excused herself saying the device was only booked on Tuesday as she was on a unit off. Melanie contacted me shortly afterwards to confirm Sthembile's call.

Now I just called MTN and was informed that the collection number was only created today at 9:15 am, the device will only be collected on the 27th of December. I have been **** to by both Melanie and Sthembile, who wont both take my calls now and are failing to explain why is that the device was not booked in. I haven't received any from of feedback from them and no empathy whats so ever. I will be 2 weeks without a phone which is still fairly new. I need Woolworths to give me a new phone/ Handset and to also apologies for the poor service and lies they have been feeding me. I'm very disgusted with the principles that management would follow instead of rectifying the situation and putting themselves in my shoes.