Utterly disappointed in service received

I am UTTERLY disappointed in the service I received. From the call centre guy who not only deceived me, but who also didn't get back to me when I sent him an email with an enquiry. They are so quick to help when there's a sale involved but you never hear from them again after that.

This call Centre guy told me that if I apply for a gold credit card, I would get A VOUCHER to the value of R2020.

He DID NOT say that the "voucher" consists of mini vouchers and can only be used if you spend a certain amount, ie "spend R500 and get R150 off".

I went into the store in Adderley Street to pick up this card and the lady was unfriendly and slow. When I asked her questions like can I pay into a bank account using the app, she didn't know how to answer me. I asked a ton of questions to which no one could give me an answer.

Then I was told I need to call Absa because they would be able to assist.

Thanks for nothing, Woolworths.