Utterly Disappointed by Woolworths Customer Care Service

I am utterly disappointed with the service I received yesterday from the customer care department. My enquiry was to determine why my store card is declining as I had just paid the amount owing the previous day (14 Jan).The cashier on the 14th checked the amount due (R210) which was the same amount displaying on my app aswell as an sms that i received. This amount was to be paid immediately. I had also done a purchase using the same store card after making payment .

15 January, I went to another store to purchase a few items , my card refused to work . The store manager contacted customer care . Firstly the store was of great help stating that the dont have a financial department however they will contact customer care for me. Firstly I held on for 15 min to get to the first agent ,she did not assist me in anyway all she stated was that payment made at the store takes 24 hours to reflect and she can see R210 was due immediately- i then told her how is it possible for me to make a purchase on the same day I paid my account ,but the next day the card is not allowing me to make any purchase .Her system cannot see any payments or purchases made the previous day. The system was very unreliable and just not making sense . I asked her to transfer me to her manager ( her name was Xolile). I waited again for another 10 min, nothing .The call eventually cut off. I called again held on for another 10 min ,Spoke to Anisa ,she says it's a system Glitch and she can see the R210 payment made ( but it's not reflecting fully that's why my card cannot be used- she also said I was not suppose to be able to make any purchases but she doesn't know it went through ) - she said her manager will contact me. She was very uncaring for the situation . She didn't care that I'm sitting in a branch who doesnt have an office. The telephone is next to the cash point . All the customers are listening to my query being repeated multiple times . I felt humiliated, frustrated, and embarrassed . It seemed like I am not paying my account. I missed my daughters pick up time because I'm sitting here trying to resolve this and got stuck in traffic due the heavy rain which we wanted to avoid. The manager finally phones me apparently his system is showing I was meant to pay R243 not R210 and until I pay the full amount I won't be able to utilize the card. He doesn't have an answer as to how his 2 other agents verified that only R210 was payable immediately. He doesn't have an answer as to why the app is showing R243 is payable by 7/02/2024. And he doesn't have an answer as to why the purchase was approved on the 14th after R210 was paid . According to him it was a glitch on the system. I want to know why is the app showing that my account is in arreas for 6 months- This account was only opened in December. They have handed me over to their financial services - they keep on calling me non stop . Are they trying to recover R243 from me, we're the app shows I have until 7/02/2024 . The store and call centre stated that R243 is due before the 7/02. Management did nothing to resolve this matter . No on made me aware that it take 24 hours or sometimes more for payment to reflect. Your app does not state that. You call centre agent who took my details for this application did not tell me this . Neither did the cashier on the 14th tell me this . I was only informed about the time frame yesterday by the staff in Woolworths Flanders mall and they also stated many customers are not aware of this.

Regards Summaya ***