Utter Rudeness

I am not one that usually complains but I feel that being silent does not bring about any solution!

On Saturday (31/03/2018) I visited one of your stores in Cavendish to make a purchase and I stepped into the Customer Service department to first get a voucher loaded onto a gift card so that I can use it towards my purchase. The lady that was meant to assist me[as she was not helpful at all] asked for my ID in order to load the card. I then advised that I do not have my ID at hand and furthermore enquired why she wold require my ID in order to assist, and this is when things quickly escalated from being trying to be polite to utter rudeness.

The lady, by the name of Lynete [ as displayed on her name tag] literally leaned forward into my face and spoke to me like a nobody, as if she is trying to say, 'Ok. let me get down to your stupid level and explain why I need your ID!' I was sooo blown away by this as I have never received such service especially from a 'Customer Service' Consultant who is meant to be the face of the company.

I made it clear to her that I do not appreciate the manner in which she is speaking to me and she went on to tell me that she is in pain. Now, in my 'stupid' mind, i would love to think that one in pain has no sort of energy for arrogance. I was fortunate enough to hold back my anger and requested that she tells me why I need to produce my ID, but she could not explain and had a smirk on her face and said she will ask someone else to "tell" me again.

I left the store having to pay the full price, plus interest as I had to now use my store card which you never request an ID for whether it be a male or female making the purchase. This goes to show that my details/account is not safe with you guys but are being petty for a simple gift card which I am bound to use in YOUR store.