Utter *******

I am very disappointed at woolworths. Bought an item online, no invoice was emailed to me,i asked for the invoice to be emailed to me as I wanted to return the item. Spoke to the email department which they responded after 24 hours for every email I sent. They still didn't send me the invoice instead advised me to take the item to the nearest store and get my refund. The store then wanted to give me a gift voucher because I didn't have an invoice that states how much I paid for the item. I bought the item on the app and got logged off for no apparent reason and unfortunately I had to reset the password. To my surprise the entire order history was deleted from the app which is why I don't have an invoice. I then DMe woolworths on Twitter last week and all I got was a promise to get the invoice sent to me. They took my contact but nobody got back to me I even made a follow up the next day and still told they are going to prioritize the matter. I mean I really didn't expect such nonsense from a big shop like woolworths I don't know if it is about race or not but m disgusted beyond and I want my money back asap