Utter dusgust

The new policy you have is ridiculous especially for quality issues. I have sent a query to customer service and no one has replies.

I bought shoes and they have a quality issue and I misplaced my receipt. Went back to the store and they couldn't help me.

Found my receipt and I take it back to your Rosebank mall branch only to be disrespected by an earlderly woman because she's a senior at customer service. I did not appreciate how she treated me even without greeting and finding out what the problem is. She gets there and insinuate her view and opinion without first asking me. That is pure unprofessional.

Customer service at head office failed and at store level too.