Utmost disrespect at Greenstone

I experienced the utmost disrespect from the Woolworths financial service department at Greenstone mall. To activate my credit card which arrived, I took in my Smart card ID and Utility bill. Only to get an sms 3 days later that it cannot be activated, upon asking why, they said no copy of the "Back" of the smart ID was done. This is done by the Woolworths employee. She continued to talk to others, thinking I did not understand the language she was speaking. I did. She went out of her way to delay my process and said it. And ultimately she won by neglecting to take a copy of the back of my smart card. So just as I was thinking that this horrible experience was over, she was knowingly continuing to ruin my view of Woolworths and their service.