Useless Woolworths FS service

I had the worst experience anyone could ever have while applying for a financial product especially in this volatile economic environment. I app**** for Woolworths credit card 3 weeks ago and send all requested/required documents and information. Woolworths told me to go fetch the credit card from Cresta mall, when i got to Cresta mall i was told the system has not been working for weeks and they don't know when it will be fixed. I then spoke to Xolani (team leader) who confirmed that he will courier the card directly to me within 3 working days and he will absorb courier costs because is not my fault that their Cresta card printing machine is not working - that phone call was on 5 March 2020 at 12:52. After a week of not getting my card, I phoned again and spoke to another team leader by the name of Pranesh(11 March 2020) who confirmed that the card was handed over to DSV courier company on 7 March 2020 and said that he will follow up with them the next day and phone me back. As usual, I received no phone call and I phoned in again on 12 March 2020 and spoke to another team leader (Promise) who told me that she cant answer for Pranesh and Pranesh is not available. So now after making so many calls, speaking to so called team leaders, I still dont have a credit card and Woolworths has an audacity to send me an invoice and statement for a product they refuse to send to me? After receiving such nonsense service, you still want to bill me?