Useless webpage design and poor customer support!

I’m an avid Woolworths fan and weekly shopper, but paying my monthly account is a nightmare. This is primarily due to their online website which is heavily favoured towards promoting products and other services that they have widely missed the mark in making viewing your monthly statement an easy user experience. This especially after they do not send monthly e-statements anymore! After calling the financial support hotline on Saturday morning on 26/02, I was met by an online assistant that was evidently not feeling well due to her low voice, extremely slow speech and not listening to my concerns and offering no help eventually. I just feel Woolworths need to reconfigure their website to reduce the extreme marketing garb and focus more on the customer user experience. This is an extremely poor advert for a supposedly premium brand.