Useless staff and insurance ream

I have had endless issues with woolworths.I spoke to a rude arrogant consultant today...Please woolworths you guys are supposed to be such a professional establishment...Hire new polite staff!!!once I have paid up my account I will close it.I have been a loyal customer before I was retrenched...but now I must beg you guys to pay my insurance that I paid for without any issues before I was retrenched.