BG
Belinda G

1 reviews | Active since Feb 2017

09 Dec 2024, 15:08

USELESS & SHAMLESS SERVICE FROM THEIR CREDIT CARD DIVIDION

3 weeks ago my credit card had to be cancelled due to *****, which I don't know if it has been sorted as I don't have access to my credit card. After receiving messages from your department saying the card was ready and after me having requested 10 times for the card to go to Woolworths Rosebank in Johannesburg. I go to Rosebank a few days later and the card is nowhere to be found, then I receive a call from a courier saying they want to bring it to my house. NO I don't want it in my house nobody will receive it, another 10 million calls and we start again, last Friday back to Rosebank and card is there. I asked the lady in question if I could use, if pin would be the same, if this and that, always perfect in order and I could go and shop to my heart's content, WELL NONE OF THAT HAPPENED. Went to buy groceries card not working up again, AHHH< OHHHH now go to Absa for pin, off to the bank, bank says card is blocked off to Rosebank again, she phones and then gets told card had to be activated is done, back to Absa, isn't it just wonderful, a whole day lost at work going and coming and we are not anywhere near finish with this. Absa does pin, go to shop card not working, up to client services again, phone again OHHHHHH you have to wait an hour, that the 3rd time I was there and bank and back and again. Someone has the decency to phone me in the afternoon, somebody must have seen that they had messed me up gloriously for over 2 weeks to reassure me that card was working, pin perfect all good I could use it, great. WELL SURPRISE, SURPRISE I went to use card today and guess what , CARD DECLINED 3 TIMES, never mind the embarrassment of this happening and having to use another card, now I wonder HOW MANY MORE TIMES MUST I GO BACK TO ROSEBANK, ABSA,ROSEBANK to have a card that works....... Can the manager phone me by return and have this ****** mess sorted once and for all please??? And to make matters more exciting they've sent me a card valid for 3 months, so can you imagine how excited I'm at having to go through all that in 3 months again. And God forbid that you are 1 day late in paying the R 10,-- you owe because you get 22 calls telling you about it, how wonderful.

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