Useless Service from Woolworths Financial Service

I am very disappointed at the poor level of service I have received from Woolworths financial services regarding a credit card application that I submitted on 30 May 2018. I sent my payslips and bank statements on the 31st May and I got an auto response email that they were received. I was then called on 1st June to confirm that I had been approved and that the vetting process was successful. I was also informed that I would be advised when to go and collect my card at the store I had nominated for receiving within 24 to 48 hours.

On Monday, 4 June 2018 I called Woolworths financial services (WFS) to follow up on the delivery of the card. I was informed by the call center agent that they could not pick up any credit card application in my name on their side and that the only application they could pick up was a declined store card application. The call center agent suggested that I submit another application for a credit card which I did and I sent the payslips and bank statements again on the 4th June.

I have not received any correspondence from WFS regarding the application done the 4th June. This is very disappointing for a reputable company.