Useless service from Woolworths and ABSA

I have been with Woolworths since forever and closed my store card with them in 2022 if not mistaken. Then I app**** for their credit card. Everything went well. The problem is I cannot register for online banking so that I can fully enjoy and use my credit card. Whenever I try to register I get error message "profile found, please active" and I have never registered for online banking with them before. I called them , emailed them and did everything I could. As they have partnered with ABSA, I have been sent from pillar to post. Between the 2 companies no 1 can resolve my problem. Instead of keeping to refer me to one another, Why can't the technicians of 2 companies liaise and try to resolve the problem. Why must I be caught in the middle of this? Am not a technician, I don't know what's happening on their screens? If need be why can't they completely delete my profile and re do it again? Now I cannot do anything. Am sitting with their stupid card that can only swipe or withdraw. Am so disappointed in these 2 BIGGEST COMPANIES