Useless online team

Hellopeter, I just want to express my disappointment about woolworths online consultants. My store card was blocked for purchases online and up to now I didn't even get the reason why. I called today to get it sorted out, was on the phone for more than 15min and just when I thought we were done I find myself speaking to a totally new person who is expecting me to go over the same conversation and at this moment I called on my personal phone with my airtime. I am so annoyed I ended up telling this naive lady who didn't seem to care to leave my card blocked. I was not even surprised when she just said "ok bye". I really didn't expect this level of unprofessional and arrogance from Woolworths.