Useless loyalty

They must have the worse loyalty program in the world. I signed up for the program quite some time ago and since then swiped on each purchase, never really understanding or seeing any benefit. Recently I open a discover bank account and to try and maximize benefits I also signed up for Vitality. I soon realized that you do not get any point for woolworth purchases unless you swipe a loyalty card. NO problem I have one. Big problem because it was neve r linked to my ID. No problem, I'll do it on-line. Big problem, it won't allow me and give some stupid message about not finding the client ID. No problem, I'll send an email asking them to link it. Big problem, two weeks later and multiple emails zero response. No problem, I'll go to my local woolworths and ask them to help. Big problem, they are as useless as the customer support and told me to go to another woolworths branch 15km away. I now have to cancel vitality because I won't be getting any benefits. UTTERLY USELESS LOYALTY PROGRAM.