USELESS CREDIT CARD

I app**** for a credit card through Woolworths Financial Services and collected my card towards the end of November 2015. I set the credit card up for internet banking and made use of the credit card on a couple of occasions. No problem. At the end of December 2015 I tried using my credit card on internet banking and got the message \need to be identified and validated". The call centre told me that the message meant that I needed to FICA myself. I took the necessary docs in to FICA myself AGAIN! Did it the first time when I collected the card at East Rand Mall. Almost a month later and numerous calls I STILL cannot use my credit card. Everyone that I have dealt with at the call centre tell me that it is an IT problem and that their manager will go to IT to sort out the problem. Hahaha"