usebenzile uSebenzile

Usually when I call retail stores I will hold for no less than 15min, and still not get what I called in for.

Today I called into the Woolworths East Rand retail park store. My call was transferred to a lady named Sebenzile - there were no delays in answering the call or when I was transferred. I was looking flowers. She asked for me to hold on so she could go check if they had the "simple but beautiful and reasonable" flowers I was looking for.

She came back to me saying that the ones she thinks I will like are finished and will be available tomorrow morning. I explained that tomorrow will be late as woman's day is today. She suggested other stuff.

Nonetheless, I went to the store, and saw the flowers she said I wouldn't like and really I didn't.

I want to thank Sebenzile for her professionalism, honesty and the time she took to listen not just hear me.

I really wish Woolworths could teach other retail personnel on customer care.