Urgent: Non-Delivery of paid express order (school uniform)

I am writing to express my disappointment regarding the poor service I have received on my recent order. On 6 January 2026, I placed an order for my son’s school uniform and opted for the Express Delivery option, paying an additional fee to ensure delivery by 7 January 2026. Unfortunately, nothing was delivered. I have made multiple follow-up calls: 08 January 2026 – Spoke to Chimenay 12 January 2026 – Spoke to Nadeen Today – Spoke to Noma Tyutyuba Despite these efforts, the Woolworths app incorrectly shows the order as delivered, yet I have not received anything. This delay has caused significant inconvenience as my son was supposed to start Grade 8 today, but he cannot attend school without his uniform. It is extremely disappointing, especially considering Woolworths promotes the My School program, yet fails to deliver on school uniform. Order Number: o*** I look forward to your prompt response.