Urgent Follow-up: Order o*** – Outstanding Refund

I am writing to formally raise a concern regarding my order o*** and the status of my refund. On 03/04/2026, I placed an online order for two pairs of male slippers. I became concerned when the delivery was significantly delayed. Upon following up on 17/04/2026, I was informed that the driver was unable to reach me and that there was no one at home. This explanation is concerning, as the delivery address provided is my work address, not my home address, where there is always someone available during business hours. This raises serious concerns about the accuracy of the delivery attempt. I was subsequently informed that the order had been returned to the warehouse. On 22/04/2026, I received communication confirming that a refund would be processed. I followed up again on 29/04/2026, and I was advised that the refund had been processed on that same date. However, as of today, I have not yet received the refund. I kindly request urgent clarification on the status of my refund, including proof of processing and an expected timeline for when the funds will reflect in my account. I would appreciate your prompt attention to this matter, as the delay is both frustrating and unacceptable.