Urgent Complaint Regarding Poor Service and Item Availability Sandton City

On 24 July, I called Woolworths Hyde Park and spoke to Ntombi in the Witchery department. Ntombi promised to check the availability of the item at Woolworths Sandton and call me back, but she never did. Later that day, around 17:00, I called Woolworths Sandton and spoke to Avele at the Witchery counter. Avele confirmed that the item was in stock but could not retrieve it as the stock room was locked. She assured me that she would set aside the item for me and call me on the morning of the 25th.

I waited for Avele’s call, which never came. I then called Woolworths Sandton again and spoke to a very unhelpful employee named Bongi. Bongi explicitly refused to check for the item and stated that even if it was in stock, she would not put it aside for me. I requested to speak to a manager and was connected to Yolanda, who took the item's details and promised to call me back but also failed to do so. Avele eventually called me around 11:55 on the 25th, only to inform me that the item was not in stock, which I find hard to believe.

This experience has been extremely frustrating and disappointing. The lack of follow-through, unhelpful attitude, and conflicting information have caused me significant inconvenience. As a loyal customer, I expect better service from Woolworths. I request immediate assistance in securing a size 14 of the Witchery Denim Trench Coat (Product Code: ***). I am willing to drive from Pretoria to collect it once it is confirmed to be available. The link to the product is as follows: [Witchery Denim Trench Coat](https://www.woolworths.co.za/prod/Valentines-Day/Gifts-by-Price/Luxury-Gifts/Women/Clothing/Witchery-Denim-Trench-Coat/_/A-***?isFromPLP=true#:~:text=Product%20code%3A-,***,-DELIVERY%20%26%20RETURNS).